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Service Delivery Manager

GAS Analytical Services (gasana.
com) located in Pennsylvania, Ohio and West Virginia and its Canadian affiliate, CriticalControl Energy Services are North America's leading gas measurement specialists.
Through the balance of practicality, innovation and technology, GAS Analytical's solutions empower clients to manage critical gas production data

As the team continues to grow and expand, they are looking for a talented Service Delivery Manager to join their team.


Day-to-Day Responsibilities Include:
Overseeing day to day operations
Providing outstanding customer service
Providing leadership and supervision to the team of Account Representatives
Managing multiple internal and external relationships effectively
Identifying and adapting to changing customer requirements
Developing and maintaining excellent working relationships with key customers
Conducting regular service review meetings with key customers

Qualifications Include:

Post-secondary diploma or degree
A minimum of 3 years in a customer service position
Excellent communication skills, both written and oral
Exceptional organization and customer service skills
Demonstrated attention to detail and ability to complete tasks within tight time frames
Highly proficient with Microsoft Office programs including Excel, Outlook, and PowerPoint
Self-motivated, results driven
Effective time management skills
Effective leadership skills
Experience working within a CRM system


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