Virtual Facility Service Writer

AIM is the industry leader in full service truck leasing, maintenance and logistics. We are looking for a Virtual Facility Service Writer to join our team!
Duties include, but are not limited to:
  • Supports and assists the coordination of all daily job activities at vendors (or Aim shops, where possible) to verify the status of all repair work on behalf of our customers
  • Coordinate daily with customers on scheduling preventative maintenance inspections, vehicle write-up inspections and addressing other customer needs.
  • Communicate with our customer and staff through the effective use of the appropriate tool (e-DVCR, DVCR, email, phone and work orders)
  • Schedule and follow up on repairs between facilities, customers and vendors; maximizing customer satisfaction and minimizing Aim's cost
  • Communicate with customers to obtain critical metric information and check on service needs
  • Maintain well defined working relationships with vendors to accomplish Aim's maintenance standards of vehicle care and customer satisfaction
  • Handle the daily creation and preparation of repair orders for all repair work scheduled
  • Be able to open, close, review and approve work orders timely
  • Be able to open, close, review and process purchase orders timely
  • Make sure work performed and materials used are recorded on repair orders
  • Make sure work orders clearly indicated the nature of the work performed
  • Ensure warranty claims are filed correctly
  • Follow up on work roster entries being completed at vendor
  • As deemed necessary, travel to company functions, training, maintenance meetings, etc.
  • Perform other related duties or special projects as assigned
  • Knowledge of the contents and guidelines set forth in the Safety and Operations Manual
  • Accomplish all the above in accordance with the company's policies and procedures
We offer robust medical, dental and vision plans with low deductibles. You'll receive vacation time and annual profit sharing bonuses. Get enrolled in our optional 401K retirement program or save money by utilizing our tax-free savings options (for medical and daycare care expenses). AIM pays for every employee's life insurance policy up to $40,000 in coverage. We also offer optional long- and short-term disability insurance. And as an AIM employee, your family members are eligible to apply for scholarship opportunities through our membership with TRALA.
  • Working experience in the transportation industry preferred
  • Working knowledge of trucking parts, maintenance and terminology preferred
  • Possess a valid driver's license
  • Ability to speak clearly & be easily understood to train, instruct and assist employees
  • Written communication - ability to read manuals and complete appropriate paperwork
  • Cognitive skills; intuitive and reasoning - ability to ask and answer technical questions
  • Ability to work to rigid deadlines set by customer demands/company timetables

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