Road Rescue - Breakdown Coordinator

Job Description

Aim NationaLease is the industry leader in full service truck leasing, and is looking for a Road Rescue Dispatch Coordinator like you to join our team! We are large enough to present great opportunities to our employees, but small enough to provide an atmosphere that feels like home.
This position takes incoming calls from drivers with disabled trucks. You need to be able to remain calm, gather details and make quick decisions. You must have excellent customer service skills.

  • Ensure timely depart/delivery times are being met via electronic and phone communication.

  • Coordinating road service between vendors and drivers.

  • Facilitate movement of equipment based on customer needs.

  • Manage and produce various reports as directed by management.

  • Work with Service Department and Vendors as needed.

We offer robust medical, dental and vision plans with low deductibles. You'll receive vacation time and annual profit sharing bonuses. Get enrolled in our optional 401K retirement program or save money by utilizing our tax-free savings options (for medical and daycare care expenses). AIM pays for every employee's life insurance policy up to $40,000 in coverage. We also offer optional long- and short-term disability insurance. And as an AIM employee, your family members are eligible to apply for scholarship opportunities through our membership with TRALA.

  • Dispatch and/or Customer Service background strongly preferred.

  • Knowledge of Auto or Truck Maintenance a plus.

  • Excellent Customer Service Skills including ability to handle difficult situations.

  • Efficiently multitask and make sound decisions quickly.

  • Must be able to properly read a map and identify geographical markers.

  • Proficient with computers - MS Office Word & Excel.

Schedule & Pay:

  • Full-time - permanent position - entry/associate level.

  • Shift may vary and weekend hours are required.

  • Hourly wages commensurate with experience.

Company Description
At AIM, we meet transportation challenges head-on, with service and flexibility. We work to establish strategic transportation solutions from full service truck leasing to efficient logistics solutions.
AIM NationaLease provides short- and long-term commercial truck leasing and diesel comprehensive maintenance programs on most any type of diesel tractors including reefer trailers. As one of the largest vehicle leasing companies in the United States, we deliver reliable, cost-effective solutions to keep you moving.
AIM Integrated Logistics focuses on increasing our clients' control over their transportation and distribution system while reducing cost and improving customer service. We combine highly trained service and support personnel with expertly maintained vehicles to provide a dependable solution, every time.
AIM Services Company provides 24/7 timely solutions to the Oilfield and Gas Industry with a fleet of water tankers and flatbed trucks. Our broad array of products and services specific to the energy industry make us a safe and reliable solution to keep our clients' operations running smoothly.
With AIM, you get the stability of a strong company focused on growth. AIM offers a highly competitive benefits package with low out of pocket costs.

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