Export Documentation Customer Service Specialist

The person will be primarily responsible for creating accurate complete documentation pertaining to export countries and in keeping with relevant regulations and policies. Other key responsibilities include process order input into SAP/other computer systems; entering and maintaining appropriate bills of material in SAP/other systems; working cooperatively with manufacturing for production scheduling and logistics to ensure timely shipments and coordinating with various departments to ensure on-time, premium quality deliveries. Furthermore, the specialist will communicate with customers in a courteous and professional manner, in addition to providing support for and coordinate with the Inside Sales Manager. HOERBIGER is an equal opportunity employer and maintains a drug-free workplace ? preemployment testing is required.
Create accurate and complete export country specific export documentation following relevant regulations and policies
Process order input into SAP and other custom computer systems
Input and maintain appropriate bills of material in SAP and other systems
Work cooperatively with manufacturing for production scheduling
Work cooperatively with logistics for timely shipments
Coordinate with Supply Chain Management, Operations, Engineering and Quality Control to assure on-time, premium quality deliveries.
Communicate with customers, both internally and externally in a courteous and professional manner
Support and coordinate with the Inside Sales Manager
Strong business accumen
Knowledge of US Customs Requirements
SAP knowledge, experience and affinity
Production scheduling skills
Experienced with Sales structure, Sales Order processing and logistics
Excellent written skills required to write processes and procedures
Export compliance knowledge ? familiar with the Government web sites and experience in researching codes of federal regulations
Organizational and communication skills
Familiarity with ERP systems preferred
Excellence in MS Office (Word, PowerPoint, Excel)
Experience in US and International Export regulations strongly preferred
Minimum of a High School Diploma
Minimum of 3 years experience in a professional office environment
Minimum of 3 years of experience using MS Excel and MS Word
Minimum of 1 year experience with export documentation and compliance
Good computer skills
Experience with SAP strongly preferred
Strong interpersonal skills
Ability to communicate thoughtfully and professionally to others both written and oral
Recognizes and embraces change as essential for organizational and personal growth
Ability to handle conflicts ? addresses problems or conflicts in open and forthright manner and fosters constructive resolution
High level of social competence and emotional intelligence
Analytical thinker ? shows ability to analyze complex and sometimes conflicting data in order to reach logical conclusions

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