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Service Writer - Speedco

Responsibilities

Greet customers in a timely and friendly manner in person or via the phone

Obtain required information for equipment being serviced

Provide an exceptional customer experience to drive loyalty

Ability to clearly communicate with fleet maintenance departments to obtain work authorization and/or purchase orders

Ability to complete customer s invoice at the completion of service and collect method of payment (cash, check, credit card or other forms of payment)

Balance daily sales including cash drawer, credit card and methods of payment during assigned shift

Use a consultative selling process to assist customers with additional service options that could be needed

Communicate frequently with Technicians, Crew Chief and Store Management

Gain superior product knowledge to effectively help customers

Prepare daily shift activities and paperwork

Assist with maintaining the Speedco culture at store level

Champion our company s initiatives

Maintain store cleanliness to Speedco standards

Maintain display inventory in customer area

Promote a safe work environment and maintaining good safety habits by using required Personal Protection Equipment

Complete any other assigned task delegated by Store Management team

Qualifications

Attention to detail, organized and proven ability to follow up on uncompleted tasks

Ability to thrive in a fast-paced environment with many priorities

Basic computer and accounting knowledge

Experience with computer based point of sales system

Experience using 10 key pad systems

Excellent communication and interpersonal skills

Prior retail or customer service experience is a plus but not required

High School diploma or equivalent preferred but not required

Uniforms and personal protection equipment are provided. However, teammates will be required to purchase approved Safety Shoes.

Job Function(s):Oil and Lube Services
Clean Places, Friendly Faces. It's been the guiding principle at Love's for more than 50 years, and it's leading us into the future. We're passionate about serving drivers with clean, modern facilities stocked with plenty of fuel, food and supplies. Love's has two primary kinds of stores. Our 'Country Stores'are fueling stations with a convenience store attached. The larger 'Travel Stops' are located on interstate highways and offer additional amenities such as food from popular restaurant chains, trucking supplies, showers and more.



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